Refund & Cancellation Policy

At AD-CODE.IN, we aim to provide reliable and timely documentation, application assistance, and related services. This Policy explains when a refund may be available, when deductions may apply, and when a refund may not be applicable.

By placing an order, making a payment, or requesting services through AD-CODE.IN, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Payments made to AD-CODE.IN may consist of one or more of the following:

• Service / Assistance Charges — charges for administrative assistance, documentation support, application preparation, form-filling, processing, communication, and other services provided by AD-CODE.IN.
• Government / Statutory Charges — official fees, government charges, challans, duties, taxes, portal charges, or other statutory payments payable to the relevant authority.
• Third-Party Charges — charges paid to external service providers, payment processors, verification services, courier providers, or other third parties, where applicable.

These amounts may be treated differently when calculating an applicable refund.

A refund may be considered where:

• AD-CODE.IN is unable to provide the agreed service for reasons attributable to AD-CODE.IN;
• AD-CODE.IN accepts that the agreed service could not be delivered;
• a payment was received for a service that we are unable to provide; or
• another refund has been specifically approved by AD-CODE.IN in accordance with this Policy.

Refund eligibility will be determined after reviewing the particular circumstances of the service request.

AD-CODE.IN provides assistance with applications and related administrative processes. We do not control the decisions of government departments or other competent authorities.

Therefore, payment for our services does not guarantee:

• approval of an application;
• issuance of a certificate;
• issuance of a licence or registration;
• acceptance of documents;
• successful verification;
• a particular government decision; or
• completion within a specific government processing period.

Where AD-CODE.IN has completed the agreed assistance or application-processing service, a subsequent government delay or decision does not by itself create an entitlement to a refund.

When can ₹2,900 be deducted?

If the requested application or service cannot be completed because of circumstances attributable to the customer/applicant, an administrative/service-processing charge of ₹2,900 (Rupees Two Thousand Nine Hundred only) may be retained or deducted from the amount otherwise refundable.

This may apply where, for example:

• the applicant fails to provide required documents;
• required documents are provided after an unreasonable delay;
• documents provided are incomplete;
• documents are unclear, unreadable, expired, invalid, or inconsistent;
• the applicant provides incorrect information;
• the applicant does not provide required clarification;
• the applicant does not cooperate with the application process;
• the applicant fails to complete a required step;
• the applicant refuses or fails to provide information reasonably necessary to process the application; or
• the application cannot reasonably proceed because of an issue attributable to the applicant.

What does "₹2,900 deducted" mean?

The ₹2,900 is an administrative/service-processing charge and is not intended to represent a government penalty or government fee. Where applicable, the ₹2,900 will be deducted from the amount otherwise eligible for refund.

Customers are responsible for ensuring that all information and documents provided to AD-CODE.IN are accurate and consistent. This includes, but is not limited to:

• name;
• date of birth;
• address;
• identification details;
• business information;
• supporting documents; and
• other information required for the application.

If an application is rejected, delayed, returned, or affected because the customer supplied incorrect, inconsistent, incomplete, or mismatched information, the customer may not be eligible for a full refund. This includes circumstances involving:

• spelling differences in names;
• name mismatch between documents;
• incorrect date of birth;
• incorrect address;
• incorrect identification information;
• inconsistent business information; or
• any other discrepancy attributable to information supplied by the customer.

Where applicable, any refund will be determined after deducting applicable administrative/service charges and government or third-party charges already incurred.

The customer must provide all documents and information reasonably required for the requested service. If the customer fails to provide the required documents or information, or does not cooperate sufficiently to enable completion of the service, AD-CODE.IN may be unable to proceed.

Any remaining eligible amount, if applicable, may be refunded after the request has been reviewed.

Government fees and statutory payments are generally non-refundable by AD-CODE.IN once they have been paid to the relevant authority.

If AD-CODE.IN has already paid or incurred:

• government fees;
• statutory charges;
• challans;
• duties;
• taxes;
• official portal charges; or
• other mandatory government payments

on behalf of the customer, such amounts may be deducted from any refund otherwise payable. Where the relevant government authority itself provides a refund mechanism, the customer may need to follow that authority's applicable refund procedure.

Where a service involves third-party providers, certain amounts may be non-refundable after the service has been initiated or completed. Examples may include:

• payment gateway charges;
• verification charges;
• courier charges;
• document processing charges;
• third-party service fees;
• communication charges; or
• other external service costs.

Where such charges have already been incurred and are non-refundable, they may be deducted from any refund otherwise payable, subject to applicable law and the relevant provider's terms.

Where AD-CODE.IN has successfully completed the agreed service from our side, a refund will generally not be available merely because:

• a government department takes additional time;
• the certificate is issued later than expected;
• the application remains under government verification;
• the government portal shows a pending status; or
• the government authority takes an independent decision after our service has been completed.

The final decision regarding an application or certificate rests with the relevant government authority.

A government authority may reject, return, suspend, or request additional information for an application for reasons outside our control.

However, if the customer believes the rejection occurred because AD-CODE.IN failed to provide the service that was specifically agreed upon, the customer may contact us and request a review. Each request will be assessed based on:

• the service purchased;
• the documents provided;
• the work already completed;
• the reason for rejection;
• whether the issue was attributable to AD-CODE.IN or the customer; and
• any applicable government or third-party charges.

If a customer requests cancellation before meaningful work or processing has commenced, the request may be considered for a refund. Any applicable deduction may include:

• administrative charges;
• payment processing charges;
• third-party charges already incurred; and
• other non-refundable costs reasonably incurred in connection with the service.

Once substantial processing or service delivery has commenced, cancellation may result in a reduced refund or no refund, depending on the work already performed and the applicable service terms.

Once AD-CODE.IN has begun processing an application, reviewing documents, preparing forms, communicating with authorities, submitting information, or performing other material work, the service may be considered partially or substantially performed.

In such circumstances, a full refund may not be available. Any refund will be assessed based on the work completed and costs incurred.

To request a refund, customers should contact us using the official contact details in Section 21. The request should include, where available:

• customer name;
• registered mobile number;
• email address;
• order/application reference number;
• date of payment;
• amount paid;
• reason for requesting the refund; and
• relevant supporting information.

We may request additional information where necessary to verify the payment or assess the refund request.

All refund requests are subject to review. Our refund team may review:

• payment records;
• service records;
• application status;
• documents submitted;
• communication history;
• work already performed;
• government or third-party charges incurred; and
• the reason the service could not be completed.

Approval of a refund does not necessarily mean that the entire amount originally paid will be refunded. Any applicable deductions will be communicated or reflected in the refund calculation.

Once a refund has been approved, the eligible refund amount will generally be initiated within 7 to 10 working days.

The actual time taken for the amount to appear in the customer's bank account, card account, or payment account may depend on the relevant bank, payment gateway, card network, or other payment service provider. The 7–10 working-day period therefore refers to the refund processing/initiating period from our side and may not represent the final bank settlement period.

Where possible, approved refunds will generally be made using the original payment method or another appropriate method determined by AD-CODE.IN and/or the payment provider.

We may require reasonable verification before processing a refund to prevent unauthorized refund requests or fraudulent transactions.

If a customer accidentally makes a duplicate payment, the customer should contact us promptly.

After verification, the duplicate amount may be refunded after deducting any applicable non-refundable payment processing or third-party charges, where legally permissible.

If we identify or reasonably suspect fraudulent, unauthorized, or suspicious payment activity, we may temporarily hold or investigate the transaction before processing any refund.

We may request information necessary to verify the legitimate account holder or payer. Where appropriate, information may also be shared with payment providers, banks, law-enforcement authorities, or other competent authorities in accordance with applicable law.

The payment of a service fee does not automatically create a right to a full refund. Refund eligibility depends on:

• the nature of the service purchased;
• whether the service has commenced;
• whether the service has been completed;
• the reason for cancellation or non-completion;
• information and documents provided by the customer;
• government or third-party actions;
• applicable administrative charges; and
• applicable law.

AD-CODE.IN reserves the right to modify, update, or revise this Refund & Cancellation Policy from time to time. The updated version will be published on this page along with the revised "Last Updated" date.

The policy applicable to a particular transaction may also be affected by the specific terms communicated to the customer at the time of purchase, subject to applicable law.

For refund requests, cancellation requests, or questions regarding this policy, please contact:

Please include your application/order reference and payment details when contacting us so that we can locate the relevant transaction.

Government fees, statutory charges, and eligible third-party expenses already incurred may also be deducted from any refund, subject to applicable law.